FAQ
Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, as well as PayPal.
What currency are your prices displayed in?
All prices on our website are shown in Euros (€).
Do you have physical stores or sell only online?
We currently do not have physical stores. We sell exclusively online at the moment.
Do you ship internationally?
Yes, we ship to most countries worldwide.
International orders may be subject to import taxes, customs duties, and fees applied upon arrival in the destination country.
We cannot predict the exact charges you may incur. Please contact your local customs office for more information.
📌 All customs duties and taxes are the responsibility of the recipient. Your local carrier can inform you about accepted payment methods for these charges upon delivery.
Do I need to sign upon delivery?
No, no signature is required upon delivery.
Where do you ship products from?
We ship from our warehouses located in the USA, UK, Singapore.
We work directly with trusted suppliers around the world, allowing us to offer high-quality products at competitive prices.
Each product is tested, and we even visit the factories to ensure quality and sustainable practices.
How long does it take to ship my product?
Order processing takes 2 to 3 business days before shipping.
What is the estimated delivery time?
Depending on your location, delivery may take between 7 and 30 business days.
Once shipped, you will receive a tracking number by email.
How can I return or exchange an item?
We strongly believe in the quality of our products, which is why we offer a 30-day money-back guarantee (return shipping costs not included).
If you're not satisfied with your product, you can return it for a refund or exchange within 30 days—no questions asked.
📧 Please contact us first by email at (your email), and we will provide you with the appropriate return address.
⚠️ Return/exchange shipping costs are your responsibility.
⚠️ Returns sent without contacting our customer service first will not be accepted.
Where is my order confirmation?
A confirmation email is sent within 24 hours of payment.
If you don’t see it in your inbox, please check your spam or junk folder.
How can I cancel my order?
Most orders are processed within 6 to 8 hours.
If you wish to cancel your order, please contact us as soon as possible via our Contact Us page.
What if I still need help?
We’re here for you!
Head over to our Contact Us page and our support team will be happy to assist you.